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IT Support Technician

IT Support Technician CV example and template (South Africa)

IT support technicians keep computers, printers, networks and accounts working so other staff can do their jobs. In South Africa they work at managed service providers (outside IT companies that support many clients), schools, hospitals, mines, retailers and government departments. A typical day means logging and closing tickets, resetting passwords in Active Directory, setting up Microsoft 365 mailboxes, fixing printers and Wi-Fi, and imaging new laptops. Loadshedding added its own work: failed UPS batteries, routers and switches that do not come back after a power cut, and hard drives damaged by power surges.

The example below is for a desktop support technician with about four years of experience who started on a MICT SETA learnership. Hiring managers scan an IT CV for three things: your certifications, such as CompTIA A+, Network+, Microsoft or Cisco CCNA; the tools you used, such as the ticketing system and admin centres; and numbers that show your workload, such as tickets closed per week and how many users you supported. List them clearly and keep your duties specific: "reset passwords and unlocked accounts in Active Directory" says much more than "user support".

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IT Support Technician CV example

Sibusiso Khoza

IT Support Technician with 4 years' experience, CompTIA A+ and Network+ certified

078 555 0145 · sibusiso.khoza@example.co.za · Centurion, Gauteng

Profile

Hands-on IT support technician with four years' experience supporting about 250 users across three offices for a managed service provider in Centurion. Resolves around 60 Jira Service Management tickets a week, manages user accounts in Active Directory and Microsoft 365, images and deploys laptops, and troubleshoots LAN, Wi-Fi and printer faults. CompTIA A+ and Network+ certified, holds the Microsoft 365 Fundamentals certification and is studying towards CCNA.

Work experience

IT Support Technician

Highveld IT Managed Services (Pty) Ltd, Centurion | Aug 2023 – Present

Resolve about 60 Jira Service Management tickets a week for 250 users at three client offices
Create, disable and unlock user accounts in Active Directory and manage shared folder permissions
Set up Microsoft 365 mailboxes, licences, Teams and OneDrive access
Imaged and deployed about 120 laptops during a 2025 hardware refresh with no lost user data
Replace UPS batteries and keep routers, switches and fibre ONTs on backup power for loadshedding
Install network printers and set up scan-to-email

Desktop Support Technician

Pretoria Boys High School, Pretoria | Feb 2022 – Jul 2023

Supported staff laptops, computer labs and classroom projectors
Logged and closed staff requests in Freshdesk
Re-imaged about 80 computer lab PCs before each school term
Fixed Wi-Fi access point and network cable faults across the campus

IT Technical Support Learner

MICT SETA learnership with a Pretoria training provider, Pretoria | Feb 2021 – Jan 2022

Assembled, upgraded and repaired desktop PCs in the training workshop
Did first-line support at a host company, resetting passwords and fixing printer faults
Crimped and tested network cables and set up a small office network

Education

Further Education and Training Certificate in IT Technical Support (learnership)

MICT SETA accredited training provider, Pretoria, 2022, NQF level 4

National Senior Certificate (Matric)

Hoërskool Centurion, 2020, NQF level 4

Subjects: English Home Language, isiZulu First Additional Language, Mathematics, Physical Sciences, Information Technology, Engineering Graphics and Design, Life Orientation

Skills

Windows 10 and 11 desktop support
Active Directory user and group admin
Microsoft 365 admin centre
Jira Service Management and Freshdesk
Laptop imaging and deployment
LAN, Wi-Fi, DHCP and DNS troubleshooting
UPS and backup power for network equipment
Remote support with AnyDesk

Certificates

CompTIA A+, CompTIA, 2022
CompTIA Network+, CompTIA, 2024
Microsoft 365 Certified: Fundamentals (MS-900), Microsoft, 2025

Achievements

Studying towards Cisco CCNA, with the exam planned for 2027
Named the service desk's top technician for customer feedback in the first quarter of 2026

Personal details

Driver’s licence:: Code B (Code 8)
Own transport:: Yes
Nationality:: South African
Languages:: isiZulu (Home language), English (Fluent), Sepedi (Good)
Notice period:: One month
Availability:: Full-time, including standby weeks and after-hours callouts on rotation

References

Ruan Venter

Service Desk Manager, Highveld IT Managed Services (Pty) Ltd

012 555 0183

Thandiwe Mokoena

Head of IT, Pretoria Boys High School

012 555 0126

IT Support Technician CV summary you can copy

Change the details so they are true for you.

Hands-on IT support technician with four years' experience supporting about 250 users across three offices for a managed service provider in Centurion. Resolves around 60 Jira Service Management tickets a week, manages user accounts in Active Directory and Microsoft 365, images and deploys laptops, and troubleshoots LAN, Wi-Fi and printer faults. CompTIA A+ and Network+ certified, holds the Microsoft 365 Fundamentals certification and is studying towards CCNA.

Skills to list on your IT Support Technician CV

First-line and second-line desktop support for Windows 10 and Windows 11
Creating, disabling and unlocking user accounts and groups in Active Directory
Microsoft 365 admin, including mailboxes, licences, Teams and OneDrive access
Logging, updating and closing tickets in Jira Service Management or Freshdesk
Imaging, setting up and deploying laptops and desktops for new staff
Networking basics such as IP addressing, DHCP, DNS, patch panels and switch ports
Troubleshooting Wi-Fi access points, routers and fibre connections
Installing and fixing network printers and scanners
Replacing UPS batteries and checking that critical equipment is on backup power
Remote support with tools such as AnyDesk or TeamViewer
Backing up and restoring user data
Explaining technical problems to non-technical users in plain language

Duties written as strong bullet points

Resolved about 60 tickets a week in Jira Service Management for 250 users across three client offices, meeting the agreed response times on most tickets
Created, disabled and unlocked user accounts in Active Directory and set up group memberships and shared folder permissions
Set up Microsoft 365 mailboxes, assigned licences and handled Teams, OneDrive and shared mailbox access in the Microsoft 365 admin centre
Imaged and deployed about 120 new laptops during a hardware refresh, moving users' files and settings with no lost data
Traced network faults by testing cables, patching switch ports and checking IP and DHCP settings on PCs and printers
Replaced failed UPS batteries and moved routers, switches and fibre ONTs onto UPS power so the offices stayed online during loadshedding
Installed and configured network printers and scan-to-email for every client office
Wrote simple how-to guides for password resets and VPN access, which cut repeat calls to the service desk

Tips for a stronger IT Support Technician CV

Put your certifications at the top

In IT, certifications are often how CVs are filtered. List CompTIA A+, Network+, Microsoft certifications or CCNA with the year you passed them. If you are busy with one, write "studying towards CCNA, exam planned for March" so the employer can see where you are heading.

Give your ticket numbers

Service desk managers measure work in tickets. Write how many tickets you closed in a week, how many users or sites you supported and, if you know it, how often you met the response time agreed with the client (the SLA). These numbers show you can handle a busy queue.

Name the admin tools and ticketing system

Write the actual tools you used, such as Active Directory Users and Computers, the Microsoft 365 admin centre, Intune, Jira Service Management, Freshdesk, AnyDesk or TeamViewer. Employers often look for the same tools they run, and generic phrases like "computer repairs" do not tell them much.

Show loadshedding and backup experience

South African employers value technicians who can keep offices running through power cuts. If you replaced UPS batteries, set up inverters for network equipment or fixed hardware damaged by power surges, add it to your duties. It is practical experience many overseas-style CV templates leave out.

Questions people ask

Which certification should I get first for IT support in South Africa?

CompTIA A+ is the usual starting point, because it covers hardware, Windows, basic networking and troubleshooting, and it is recognised by most South African employers. After that, Network+ or CCNA builds your networking skills, and a Microsoft certification, such as Microsoft 365 Fundamentals or the Endpoint Administrator Associate, helps for jobs that are mainly Microsoft 365 and device management.

Can I get into IT support through a learnership?

Yes. The MICT SETA funds IT learnerships and internships with employers and training providers, often in IT technical support or end user computing. They combine classroom training with workplace experience and usually need matric. List the learnership as both education and experience on your CV, with the tasks you did on site.

What is the difference between first-line and second-line support?

First-line support takes calls and tickets, resets passwords, fixes simple problems and passes on harder ones. Second-line support handles those harder problems, such as network faults, server access and software installs. If you have done both, say which tasks you handled at each level.

Do I need a driver's licence for an IT support job?

Many IT support jobs, especially at managed service providers, need you to drive between client sites, so a Code B licence and your own car can be required. If you have them, put them clearly in your personal details. If not, look for in-house service desk posts at one site.